PIN Creation and Reset issues - FAQ

A PIN, or your personal identification number, is a 4-digit code used to verify the person making the purchase. All physical Float cards have a PIN set at the time of creation, just before you input the shipping information for your card. 

If you need to reset your PIN, you can find more info HERE!

You can also find your PIN in your Float account. Navigate to Cards > Physical > [Specific Card] > "Show PIN"

Troubleshooting:

If you've had issues resetting or creating your PIN, here are the most common errors we have noted in the past:

1. Try logging into your Float account on a different wifi network or on mobile data. 
2. Check to ensure you do not have an active VPN.
3. Ensure your firewall is not blocking 'VeryGoodSecurity'.
4. If you are on your employer's network or device, reach out to your IT team to ensure the following domains are not blocked:
   • verygoodvault.com
   • verygoodproxy.com
   • verygood.systems

If none of the above seems to work please contact support@floatcard.com and we can take a closer look for you!