This is probably one of the most annoying moments of your day, we'll try and make sure it's not also one of the most confusing :)
How to find the card decline reason?
Every time your card is declined, you should receive an email, text, or Slack message with the reason why the card was declined. You should also be able to view your list of declined transactions by navigating to Float > Transactions > Declined.
Find the card that had its transaction declined and hover over the red "x" icon to reveal the decline reason
Common Card decline reasons
You accidentally put in the wrong credentials
While moving fast, sometimes you can move a bit too fast! Double and triple-check that the billing information you put in is correct.
Your card limit has been reached
In this case, you have received a message with a link to your card.
Once you increase the limit of your card, you can retry your purchase.
Your business balance is insufficient
You'll need to reach out to your Float administrator to top-up your balance. Once you have enough money in your account, you can retry your purchase.
The transaction was declined by the merchant
This one is probably the most annoying!
If a transaction has been declined by the merchant, sometimes it won't show up in Float at all. Please write in to support and we can try to unblock the merchant or inquire on why they are not accepting our cards :)
Due to the nuance of AVS, please review the link above.
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