Resetting a PIN on a Physical Card – Float Help Center

Forgot your PIN for the physical card or ran into the decline message "pin try limit exceeded"? No worries! We can help.

There are two ways you can reset your PIN: on the Float portal OR by emailing us!

Resetting your PIN on the Float Portal

Head over to your Physical cards page and find the card that you want to reset the pin for.
Locate the three-dot button and choose the "Reset Pin" option
Enter your new PIN

Step 1: Reset the PIN in the Float Portal

⚠️ Important: After you reset your PIN in the Float portal you will get a "Decline" message on your next PIN purchase. When this happens, simply keep entering your NEW PIN until you get three "Decline" messages. On the fourth attempt, you will get an "Approved" message.

Step 2: Enter the new PIN at a Store (Point of Sale)

1. Enter the PIN 3 times (3 decline messages will appear)

On the fourth attempt, it will be approved.

Important notes:

If you have entered your pin wrong too many times, you will get declined until you contact support@floatcard.com. We will need to do a hard-reset of the card pin, please send us an email and let us know what you would like to change the pin to. You can still go in and change this after yourself.

Resetting your PIN by contacting Support

Feel free to email or chat with our Support team to get an immediate reset of your PIN :)

Resetting your PIN on the Float Portal

Step 1: Reset the PIN in the Float Portal

Step 2: Enter the new PIN at a Store (Point of Sale)

Important notes:

Resetting your PIN by contacting Support

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