You can seamlessly reset your card PIN in the Float portal at any time.
Head over to your Physical cards page and find the card that you want to reset the pin for.
Locate the three-dot button and choose the "Reset Pin" option
Enter your new PIN
Step 1: Reset the PIN in the Float Portal
⚠️ Important: After you reset your PIN in the Float portal you will get a "Decline" message on your next PIN purchase. When this happens, simply keep entering your NEW PIN until you get three "Decline" messages. On the fourth attempt, you will get an "Approved" message.
Step 2: Enter the new PIN at a Store (Point of Sale)
1. Enter the PIN 3 times (3 decline messages will appear)
On the fourth attempt, it will be approved.
If you have entered your pin wrong too many times, you will get declines until you contact email@example.com. We will need to do a hard-reset of the card pin, please send us an email and let us know what you would like to change the pin too - you can still go in and change this after yourself.