You recently stayed at a hotel where a deposit was placed onto your float card. After your stay, you notice that the deposit remained in your float account in a “pending” state.
This is because Hotels usually send an authorization for the amount of the stay and the deposit
- They’ll clear the amount of the stay ~1 day afterwards
- The deposit can stay in limbo for up to 30 days afterwards. This is usually because the hotel staff does not “issue a refund” in their system
You have two options on clearing your pending transaction:
- You can wait the 30 days for the deposit to automatically expire in the system, or
- You can contact the hotel, explain that you’re seeing a pending transaction still on your card, and request them to manually ‘issue it as a refund’ in the system
If the hotel claims that they did issue the refund (NOT cleared), please contact support at firstname.lastname@example.org, we do request they send some sort of transaction token or number for us to track the funds as well.