What to do if you lose your MFA/2FA device and recovery codes or want to reset it?

If a user cannot login due to being unable to provide a second factor code (i.e. lost device and recovery code) they can ask the business’ Primary Administrator to reset MFA settings via the user's page.

If you want to change your 2FA/MFA Authenticator or need to reset it, ask the business’ Primary Administrator to follow the same steps as above.