What is an address verification (AVS) decline?

Address verification declines happen when you enter incorrect bililng address or if you use a Canadian address at checkout, where the merchant assumes you are located in the US.

How to avoid Address Verification declines?

1. Make sure you use the correct address that is shown next to your card. Your USD and Canadian cards could have different addresses.

   

The address on your USD cards is usually different from your CAD ones to ensure you get higher acceptance rates when spending in the US.

When spending on USD cards with a Canadian billing address

Some customers may have their USD cards configured to use a Canadian billing address. Unfortunately, merchants assume from time to time that you are located in the US based on your card being issued from a US bank.

If you run into a lot of these declines and you are using a Canadian address on your USD cards, Float can offer you a virtual US address to increase the acceptance rates. Ask your account admin on Float to reachout to support and request a US address.